TERMS AND CONDITIONS
BALLOON PICKUPS
Customers who choose to arrange collection of their own balloons, are responsible for the balloons once they leave the Savy Balloons warehouse / agreed pick up spot. All balloons/balloon arrangements must be handled with care and it is not advisable to force them into a vehicle on pick up so that they fit. Please ensure the size of the vehicle is appropriate with the size of balloons you are collecting - if unsure, please ask one of our staff. If a balloon busts/deflates and/or fishing line breaks during this time, it will be the sole responsibility of the customer, and Savy Balloons and Events will not be responsible for replacing the balloon/s.
PROP HIRE PICK UP
A refundable bond is payable on or before the day of pick up. This bond amount will be discussed upon booking. This can be paid via EFT or cash. If a prop is damaged during the hire time, the bond will not be refunded. If damages are more than the bond amount, an invoice will be sent to the customer for the difference of damages incurred. If a bond is refused to be paid, hired goods will not be supplied for the event.
PROPS HIRED FOR SETUPS
We currently do not take a bond payment for props hired from Savy Balloons and Events, should Savy Balloons & Events be setting up/packing down your event. Savy Balloons & Events trusts that our customers and their guests will take care of our hired goods once we have set up the event and left the venue. If props are hired from an external company, a bond will be payable and that amount will depend on that suppliers terms and conditions (will be advised at time of booking). If a prop is damaged during the hire time, an invoice will be sent to the customer for the repair or replacement value (if unable to be repaired) and payment will be required via cash or EFT within 72 hours.
Personal Damages Disclaimer: Savy Balloons does not accept responsibility for personal damages, including self-inflicted injuries. This encompasses moving or interfering with prop placement. In the event of props moving due to unforeseen circumstances, please contact Savy Balloons for assistance.
OUTDOOR EVENT SETUPS
1. Weather Contingency: Savy Balloons and Events acknowledges the inherent unpredictability and uncontrollability of weather conditions during outdoor event setups. Our team will execute setups with utmost care, utilizing sandbags to secure backdrops where deemed necessary. However, it is understood that certain weather conditions, particularly strong winds, may exceed the effectiveness of sandbag anchoring.
2. Liability Limitation: Savy Balloons and Events explicitly disclaims any responsibility for external damages resulting from backdrop movement or falling after the completion of the setup. This extends to instances where sandbags prove insufficient to counteract adverse weather conditions.
3. Rain Policy: Outdoor setups will not be conducted in the presence of rainfall or forecasted rain. Clients are urged to consider weather forecasts and communicate any concerns regarding potential rain.
4. Client Responsibility: In the event that clients, of their own accord, expose Savy Balloons and Events' props to rain or wet surfaces, resulting in damages, the client assumes full liability for the replacement of the damaged props. By engaging Savy Balloons and Events for outdoor event setups, clients acknowledge and agree to abide by these terms and conditions.
CUSTOM ORDERS
All custom or personalised orders require full payment at time of booking. If your event is cancelled for ANY reason, and your item has been made, there will not be any refund and item will need to be collected at the customer's expense. If item has not been made, refund is subject to suppliers own terms and conditions. Please ensure you check any proofs thoroughly as we do not take responsibility for any incorrect spelling, colours or sizes.
CANCELLATION POLICY
We understand that unforeseen circumstances may arise, leading to the cancellation or rescheduling of events. However, to maintain the integrity of our operations and commitments, we have established the following cancellation policy:
1. Cancellation Notice: Customers must provide written notice of cancellation to no less than 3 days prior to the scheduled event date. Failure to provide timely notice may result in forfeiture of deposits and additional charges.
2. Refund Policy: We do not offer refunds for changes in event dates or cancellations. Deposits made to secure event bookings are non-refundable.
3. Deposit Policy: Deposits are required to confirm event bookings. These deposits are non-refundable and will be retained in the event of cancellation or change of date.
4. Rescheduling: Clients may request to reschedule their event subject to availability. Additional charges may apply for rescheduled dates, and the original deposit will be applied towards the rescheduled event.
5. Force Majeure: In the event of circumstances beyond the control of both parties, such as natural disasters, acts of terrorism, or government regulations, either party may cancel the event without liability. However, deposits may not be refunded in such cases.
COVID POLICY
Unless discussed otherwise, If you have a booking with us and have made a deposit or full payment but then require to cancel due to Covid restrictions enforced by the government, we will refund you 80% of your full quoted amount. This is less 20% of the payment to cover admin fees and our time of planning your event (additional fees apply if we have made payments to suppliers or outsourced companies for your specific event, if they do not supply refunds in their covid policy). ~ If you choose to postpone rather than cancel, we will hold your payments aside until a later date. ~ Cancellations only apply to those directly affected by Government restrictions. Cancellations due to personal reasons or concerns of covid does not fall under our Covid - 19 policy.